tenet nsfas

Tenet NSFAS Login & WithDrawal Guide 2025

Tenet NSFAS refers to the banking solution provided by Tenet Technology for students receiving funding from the National Student Financial Aid Scheme (NSFAS) in South Africa. This initiative is part of NSFAS’s digital migration to streamline the disbursement of allowances directly to students, eliminating the need for educational institutions to act as intermediaries.

The Tenet NSFAS account allows students to receive their allowances quickly and efficiently. It is designed to meet the daily financial needs of students, providing a user-friendly banking solution through a mobile application and an online platform. Many people in South Africa think that SASSA Payment can also be received in Tenet but it is not true. Only NSFAS payments can be received in Tenet.

Tenet NSFAS

Tenet Registration Process

To register for a Tenet NSFAS account, students must:

  1. Visit the Tenet website and select the “Sign up” option.
  2. Enter their ID number to retrieve associated contact information.
  3. Download the Tenet NSFAS app and register using their student number from their institution.
  4. Ensure their NSFAS portal is set to disburse funds through this new banking option.

To log into your Tenet NSFAS account, follow these steps:

Tenet Login Guide

1. Visit the Tenet NSFAS Portal

   Go to the Tenet NSFAS login page at =>  https://nsfas.tenettechnology.co.za/

2. Enter Your Credentials

  • Input your South African ID number.
  • Enter your password.

3. Click on “Login”  

   After entering your details, click the “Login” button to access your account.

What are Tenet NSFAS Withdrawal Options?

EFT (Electronic Funds Transfer)

  • You can transfer funds from your Tenet NSFAS account to any other bank account via EFT.
  • This allows you to move money to accounts you own or send payments to others.
  • EFT transfers are typically free or low-cost.

Cash at Retailer

  • You can withdraw cash from your Tenet NSFAS account at participating retail stores.
  • Select the “Cash at Retailer” option in the app and choose the store you want to withdraw from.
  • Enter the amount you wish to withdraw and follow the in-store instructions to complete the transaction.
  • This provides convenient cash access without needing to visit an ATM.

Cash Express ATM

  • Tenet has partnered with Cash Express ATMs to allow cardless cash withdrawals.
  • In the app, select the “Cash Express ATM” option and enter the amount you want to withdraw.
  • The app will generate a one-time PIN you can use at any Cash Express ATM to complete the withdrawal.
  • This is useful when you don’t have your physical Tenet NSFAS card with you.

Wallet-to-Wallet Transfer

  • You can transfer funds directly between your Tenet NSFAS account and other digital wallets.
  • This allows you to move money to wallets you own or send payments to others who use compatible wallets.
  • Wallet-to-wallet transfers are typically instant and convenient for digital payments.

These flexible withdrawal options give you the ability to access your NSFAS funds in the way that best suits your needs, whether that’s transferring to a bank account, getting cash at a store, using an ATM, or making digital payments.

Tenet NSFAS Withdrawal options

Tenet Password Reset Instructions

If you forget your password, you can reset it by:

  1. Clicking on the “Forgot Password” link on the login page.
  2. Following the prompts to enter your registered phone number.
  3. Receiving an OTP via SMS to reset your password.

Important Notes

  • Ensure that your institution is registered with NSFAS and Tenet to access these services.
  • If you encounter issues with your allowance payments, contact NSFAS directly, as Tenet handles the disbursement based on NSFAS’s instructions.

By following these steps, you can effectively manage your NSFAS funds through the Tenet platform.

Tips for Safe Card Usage: Tap to Pay

Using a card for payments, especially with contactless technology like Tap to Pay, offers convenience and speed. However, it’s essential to prioritize security to protect your finances. Here are some important guidelines to ensure safe usage of your card:

General Safety Tips

1. Treat Your Card Like Cash: Always handle your card with care, as you would with cash. This mindset helps you stay vigilant about its security.

2. Keep Your Card in Sight: Avoid lending your card to anyone. Always keep it within your view during transactions to prevent unauthorized use.

3. Protect Your PIN

  • Don’t Share Your PIN: Never disclose your PIN to anyone, even if they claim to be from your bank.
  • Don’t Write It Down: Avoid writing your PIN down anywhere, as this increases the risk of theft.
  • Don’t Carry Your PIN: Keep your PIN memorized and do not carry it with you.

4. Limit Personal Information Sharing: When using your card, especially for online transactions, do not share any personal information, particularly your PIN.

Transaction Vigilance

5.Monitor Your Card During Transactions: Always keep an eye on your card when making a purchase. Ensure you receive it back immediately after the transaction is completed.

6. Check Receipts: After each transaction, review your receipt to confirm that the amount charged is correct. This helps catch any discrepancies early.

Regular Account Monitoring

7. Review Bank Statements: Check your bank statement every month for any unauthorized charges or errors. Report any suspicious activity to your bank immediately.

What to do for Stolen or lost card?

If your Tenet NSFAS card is lost or stolen, you should take the following steps:

  1. Deactivate the card immediately through the Tenet NSFAS mobile app.
  2. Call the toll-free Tenetech support line at 0800 873 287 to report the lost or stolen card.
  3. Contact the call center to arrange for the most convenient delivery method for your replacement card.
  4. Note that there is a R50 fee for a replacement card, and it typically takes 5 to 7 working days to arrive.
  5. In the meantime, you can still access your funds through other withdrawal options like EFT, cash at retailers, Cash Express ATMs, or wallet-to-wallet transfers.

It’s crucial to act quickly if your card is lost or stolen to prevent unauthorized access to your account and funds. By deactivating the card and contacting Tenetech support immediately, you can minimize the risk of fraudulent activities and ensure the security of your NSFAS allowance.

What to do, if payment is not received?

If you have not received your payment from NSFAS via Tenet, it’s important to take specific steps to resolve the issue. Here’s a guide on what to do:

Check Your Tenet NSFAS Account

  • Log into your Tenet NSFAS account using the mobile app or the website.
  • Verify if the payment has been processed and check your allowance status.

Review Payment Dates

  • Confirm the scheduled payment date for your allowances. Payments may be made on specific dates each month, and delays can occur.

Check Your Bank Details

  • Ensure that your bank details are correctly registered in your Tenet NSFAS account.
  • If there are any discrepancies, update your information as needed.

Contact Your Institution

  • Reach out to the financial aid office at your educational institution. They may have additional information regarding the disbursement of funds.

Call Tenet Support

  • If everything appears correct but you still haven’t received your payment, contact Tenet support directly.
  • Use the toll-free number: 0800 873 287 to speak with a representative who can assist you.

Check for Notifications

  • Look for any notifications or messages in your Tenet NSFAS account or your registered email that may explain the delay or issue with your payment.

Monitor Your Bank Account

  • Keep an eye on your bank account for any incoming payments, as there may be a delay in processing.

Document Everything

  • Keep records of all communications and any relevant information regarding your payment issue, as this may be helpful if you need to escalate the matter.

Tenet Nsfas Contact Details

  • Whatsapp: 064 603 7507
  • Toll Free Number: 0800 873 287
  • Email: Support@tenetech.co.za

What steps can I take if my application is rejected due to documents?

If your NSFAS application is rejected due to missing or incorrect documents, take the following steps:

  1. Check the rejection reasons on the NSFAS website or contact them for specifics.
  2. Gather the required documents, ensuring they are clear and in the correct format.
  3. Resubmit the documents through the NSFAS online application tracker or directly contact NSFAS.
  4. Monitor your application status and respond promptly to any further requests.
  5. If rejected again, appeal the decision within 10 working days, providing a detailed explanation and supporting documents.
  6. Consider seeking professional assistance for your appeal if necessary.

By following these steps and ensuring your documents are complete, you can improve your chances of having your application approved.

FAQs for Tenet NSFAS

How can I track my payment status?

If you haven’t received your NSFAS payment through Tenet, first check your Tenet NSFAS account to verify the payment status and ensure your bank details are correct. Review the scheduled payment dates, and if the payment is still missing, contact your educational institution’s financial aid office for assistance. You can also call Tenet support at 0800 873 287 for help. Keep monitoring your bank account for incoming payments and document all communications regarding the issue in case you need to escalate it further.

Are there any specific documents I need to provide to resolve payment issues?

To resolve NSFAS payment issues, you may need to provide:
-Proof of income (payslips, employment letters)
-Academic records (transcripts, certificates) 
-Valid ID document
-Proof of household income (bank statements)
-Supplementary documents based on individual circumstances (retrenchment letters, death certificates, divorce decrees, proof of legal guardianship)
Having these documents ready when contacting NSFAS can help resolve payment issues more efficiently. If unsure about which documents to submit, reach out to NSFAS for guidance.

Does NSFAS still use Tenet?

In February, the NSFAS board reaffirmed its decision to terminate the services of the direct payment service providers. This decision affects Ezaga, Coinvest Africa, Norraco Corporation, and Tenet. The board’s action follows the recommendations outlined in the Werksmans Attorneys report.

What is the daily limit for Tenet NSFAS?

R3000 daily limit that you can adjust on your banking app.

Summary

NSFAS currently utilizes Tenet Technology to manage the distribution of student allowances through the Tenet NSFAS Mastercard, which provides various banking features such as cash withdrawals, EFT transfers, and wallet-to-wallet transactions. However, there has been confusion with the similar name of the Tertiary Education and Research Network of South Africa (TENET), which is unrelated. Recently, NSFAS announced plans to cancel its contract with Tenet Technology, leading to uncertainty about future payment methods and support for students.